Support Specialist
Barkbus(1 month ago)
About this role
A Support Specialist at Barkbus serves as the frontline ambassador, managing multi-channel communications to deliver empathetic and knowledgeable assistance to pet parents while supporting Pet Stylists in the field. The role involves handling inbound phone calls, SMS, and emails, addressing client inquiries and scheduling needs, and maintaining accurate documentation within Barkbus’s systems. Additionally, the Support Specialist proactively communicates updates and collaborates with internal teams to ensure high service standards and customer satisfaction in a fast-paced, evolving environment.
Required Skills
- Customer Support
- Multi-Channel Communication
- Problem Solving
- Empathy
- Client-Centricity
- Clear Communication
- Organization
- Teamwork
- Accountability
- Adaptability
+6 more
About Barkbus
www.barkbus.comBarkbus is a premier mobile grooming service that provides luxury dog grooming directly at your doorstep, focusing on the health and comfort of your pet. Established in 2017, Barkbus utilizes state-of-the-art grooming vans and offers a range of services including warm hydro-jet baths, natural products, teeth cleaning, and nail trimming in a stress-free environment—eliminating the need for cages or long waits at traditional salons. The service operates across Southern California and has recently expanded to include areas like Dallas, Texas. Barkbus is dedicated to making grooming a personalized and convenient experience for both pets and their owners.