Customer Service Representative #4449

GRAIL(1 month ago)

HybridFull TimeJunior$43,000 - $53,000Customer Service

About this role

The Customer Service Representative at GRAIL is the primary point of contact for customers, handling inquiries via phone, email, and chat within a virtual contact center. The role supports patients and providers in the context of early cancer detection, requiring professionalism and empathy in a healthcare environment. The position is based in Durham, NC with a flexible hybrid work arrangement. Travel and variable hours may be required depending on operational needs.

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Required Skills

Customer Service
Call Center Software
CRM Software
LIMS Data Entry
Laboratory Operations Knowledge
Conflict Resolution
Process Improvement
Regulatory Compliance
Written Communication
Verbal Communication

+5 more

Qualifications

Bachelor’s Degree

About GRAIL

grail.com

GRAIL, LLC is a healthcare company focused on detecting cancer early, when it can be cured. It develops blood-based multi‑cancer early detection tests (notably the Galleri test) that use high‑intensity sequencing of cell‑free DNA methylation patterns and machine learning to identify cancer signals across many tumor types. GRAIL partners with clinicians, health systems, and researchers to bring earlier diagnosis and population‑level screening into clinical practice.