Technical Services Specialist - UMM

‎ConnectWise

3 months ago

3.2 on Glassdoor

Pune, India

Hybrid

Full Time

Medior

1 applicant

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About this role

The Technical Services Specialist assists ConnectWise partners by diagnosing and resolving product issues and inquiries. The role works with cross-functional teams to document findings, contribute to bug fixes and future releases, and provide support via phone, ticketing, and chat. The specialist escalates complex issues as needed and may coach or delegate work to other team members.

Skills

Qualifications

Bachelor's Degree2+ Years Experience

About ‎ConnectWise

connectwise.com

ConnectWise is an IT management software company that provides an integrated platform for managed service providers (MSPs) and IT teams to run, secure, and grow their businesses. Its product suite includes professional services automation (PSA), remote monitoring and management (RMM), endpoint management (UEM/UMM), security operations (SOC/NOC), remote support, and cybersecurity tools to automate workflows and deliver services at scale. ConnectWise emphasizes a broad integrations marketplace and partner community to help customers streamline operations, improve response times, and increase recurring revenue. The company also offers training, professional services, and support to help MSPs adopt best practices and accelerate business growth.