Customer Service Supervisor

aCommerce(1 month ago)

Bangkok, ThailandOnsiteFull TimeExecutive$152,584 - $201,681 (estimated)Customer Experience

About this role

The Customer Experience Executive leads a customer service team to ensure high-quality end-customer interactions and overall service delivery. The role focuses on developing and implementing operational strategies, maintaining documented processes and knowledge bases, and representing customer feedback to clients. It also involves performance reporting and ensuring team competency and compliance with internal standards.

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Required Skills

Team Management
Candidate Screening
Training
Continuous Assessment
Operational Strategy
KPI Monitoring
Resource Planning
Escalation Management
Reporting
Client Meetings

+7 more

Qualifications

Bachelor's Degree

About aCommerce

acommerce.asia

aCommerce is Southeast Asia’s largest e-commerce enabler, offering end-to-end e-commerce management and technology for brands and retailers. It combines marketplace and D2C strategy, digital marketing, data & analytics, tech platforms, fulfillment & logistics, payments, and customer care to run and scale online channels. Trusted by global and regional brands, aCommerce positions itself as an all‑in‑one partner that simplifies operations, boosts sales, and manages complex regional commerce and fulfillment needs.

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