About this role
This role is a senior technical support position on Elastic’s distributed Support team, delivering expert, customer-facing assistance and driving high customer satisfaction. The person will work closely with engineering teams, contribute to product documentation and knowledge bases, and help shape support processes. The role operates across time zones and emphasizes collaboration, technical leadership, and continuous improvement.
Required Skills
- Technical Support
- SLA Management
- Customer Relations
- Continuous Improvement
- Cross-Functional Collaboration
- Documentation
- Knowledge Management
- Lab Environments
- Communication
- System Administration
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About Elastic
elastic.coElastic is the Search AI company that delivers the Elastic Search AI Platform to help organizations find answers and drive outcomes from their data. Built on Elasticsearch and the Elastic Stack (Kibana, Beats, Logstash), it provides solutions for enterprise search, observability, security (SIEM), and analytics to search, analyze, and visualize logs, metrics, and other data in real time. Available as cloud-hosted and self-managed deployments, Elastic offers APIs, machine learning, vector search, and developer-friendly tools rooted in open-source technology. Customers use Elastic to accelerate time-to-insight, detect and investigate threats, troubleshoot applications, and build rich search experiences.
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