Senior Customer Support Representative (Tier 2)
NimbleRx(1 month ago)
About this role
The Senior Support Agent at NimbleRx serves as a subject matter expert handling complex, high-impact support issues and dedicated Client Partner case queues. The role acts as a bridge between frontline Support and Client Partners to ensure accurate, consistent, and timely resolution of advanced problems. It emphasizes ownership of escalations, real-time coaching of the broader Support team, and continuous improvement of workflows and processes. This position operates in a hybrid environment based out of the Tempe, AZ office.
Required Skills
- Customer Support
- Case Management
- Issue Triage
- Escalation Handling
- Critical Thinking
- Pattern Recognition
- Decision Making
- Workflow Ownership
- Refund Processing
- Dispute Resolution
+6 more
Qualifications
- Bachelor's Degree
About NimbleRx
nimblerx.comNimbleRx is a pharmacy technology platform that streamlines prescription management, digital ordering, payments, delivery and patient engagement for independent and community pharmacies. The company offers solutions for effective marketing, operational efficiency and revenue optimization designed to increase retention and add new revenue streams. For patients NimbleRx provides an easy one-stop portal to fill, refill, pay, and manage prescription delivery. Pharmacies and manufacturers use the platform to modernize workflows, boost revenue per order, and improve adherence and patient experience.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at NimbleRx
Similar Jobs
Resolution Specialist Team Leader
Wing Assistant(14 days ago)
Escalation Manager
Ping Identity(1 month ago)
Customer Support Agent- Spanish (Bench Team)
Betting Hero(11 days ago)
Customer Support Manager
Rogo(1 month ago)
Social Media Content Review Analyst with Danish and English
Cross Border Talents(4 years ago)
Senior Reliability Engineer
Path Robotics(27 days ago)