Customer Solutions Engineer
PermitFlow(2 months ago)
About this role
A Customer Solutions Engineer at PermitFlow is responsible for managing the onboarding process from sales handoff to go-live for customers in the construction industry. The role involves identifying implementation challenges, configuring workflows to meet customer objectives, and troubleshooting issues in collaboration with product and engineering teams. Additionally, the engineer creates training materials and documentation to streamline future onboarding efforts and synthesizes customer feedback to inform product improvements. Strong project management, technical aptitude, and effective communication skills are essential for success in this position.
Required Skills
- Customer Onboarding
- Project Management
- Technical Aptitude
- Communication Skills
- Problem Solving
- Workflow Configuration
- Customer Feedback
- Training Development
- SaaS Experience
- Construction Knowledge
+2 more
About PermitFlow
www.permitflow.comPermitFlow is an innovative software platform designed to streamline the construction permitting process by automating permit preparation, submission, and tracking across various municipalities. Utilizing AI technology, PermitFlow simplifies complex workflows through features like Intake, Research, Submission, Coordination, and Issuance agents, helping contractors, builders, and developers drastically reduce permitting timelines and improve operational efficiency. With significant capabilities to manage documentation and compliance effectively, it enhances productivity, allowing users to focus on their core projects while ensuring timely approvals.