Client Solutions Engineer
Omnea(29 days ago)
About this role
A Client Solutions Engineer at Omnea serves as the essential link between the Product and Customer teams, ensuring the alignment of Omnea’s AI-native procurement platform with customer needs. This role involves addressing complex technical configurations, troubleshooting integration challenges, and facilitating customer implementations for major tech companies like Spotify and McAfee. Additionally, the engineer will contribute insights to the product roadmap, manage customer support inquiries, and lead internal process improvements to enhance service delivery. With a focus on technical aptitude and excellent communication, this position is pivotal in shaping customer experiences and driving product evolution.
Required Skills
- Client Solutions Engineering
- Customer Support
- Technical Configurations
- Integration Troubleshooting
- Customer Experience
- Product Collaboration
- Technical Documentation
- Continuous Improvement
- Communication Skills
- Problem Solving
+4 more
Qualifications
- 2–5 years of experience in a performance-driven environment
- Strong technical foundation: studied Engineering, Applied Physics/Maths, or completed a technical apprenticeship
- Some level of coding knowledge
About Omnea
www.omnea.coOmnea is an innovative platform that revolutionizes procurement orchestration through AI-native technology. It offers tools for intelligent intake management, supplier approval workflows, and automated purchase order creation, enhancing visibility and efficiency throughout the supply chain. Companies use Omnea to centralize their procurement processes, reduce costs, and maintain compliance across all purchasing activities. With features designed to handle supplier management and risk assessment, Omnea enables organizations to make informed decisions and streamline their operations effectively.