Scaled Customer Activation Manager

Ramp(1 month ago)

HybridFull TimeManager$93,600 - $202,100Sales

About this role

The Scaled Customer Activation Manager at Ramp is responsible for the onboarding, activation, and growth of self-service customers, focusing on optimizing the customer experience within a 60-day timeframe and minimal calls. This role involves managing high-volume SMB accounts, collaborating with the Product team to address customer feedback, and identifying automation opportunities to streamline onboarding processes. The position requires a strong background in customer success or sales within a B2B environment and a proven ability to meet performance metrics while fostering customer satisfaction.

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Required Skills

Customer Onboarding
Customer Retention
Time Management
Project Management
Communication Skills
KPI Tracking
Relationship Building
Product Knowledge
Problem Solving
Automation

+6 more

Qualifications

Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)

About Ramp

ramp.com

Ramp is a spend management platform designed to simplify financial operations for businesses. It integrates corporate cards, travel, expense management, and accounts payable into a single solution to automate and enhance efficiency. Organizations leverage Ramp's tools to streamline financial workflows, optimize spending, and improve expense visibility, helping to control costs effectively. Additionally, Ramp aims to provide users with comprehensive insights and analytics for better financial decision-making.