Customer Solutions Lead - Remote

Reprise Financial(23 days ago)

RemoteFull TimeManager$49,200 - $56,000Customer Experience

About this role

Reprise Financial is seeking a remote Customer Solutions Team Lead to oversee a hybrid team providing support through phone and email channels. The role focuses on managing daily operations, coaching team members, and ensuring excellent customer service while meeting performance standards and compliance requirements.

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Required Skills

customer Service
Complaint Management
Compliance
Microsoft Office
Team Leadership
Customer Support
Process Improvement
Financial Services
Problem Solving
Communication

About Reprise Financial

www.reprisefinancial.com

Reprise Financial is a premier online consumer lending platform that simplifies the process of obtaining personal loans. They provide quick access to funds ranging from $2,500 to $25,000, with loan offers available in seconds and the potential for funding by the next business day after approval. The company prides itself on clear terms, fixed rates, and a commitment to financial education, helping customers regain control of their financial situations with tailored solutions for a variety of needs, including debt consolidation and unexpected expenses. With over $3 billion in loans funded, Reprise Financial supports customers across the nation with a focus on accessibility and customer service.

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