Remote Customer Service Specialist

Product Marketing Alliance(2 days ago)

RemoteFull TimeJunior$40,719 - $55,370 (estimated)Customer Success

About this role

The Alliance is seeking a proactive Customer Support Associate to join their remote Customer Success team, primarily supporting members in North America. The role involves assisting members via support channels, managing tickets, and collaborating with internal teams to resolve issues and improve support processes.

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Required Skills

Intercom
Customer Support
Communication
Problem Solving
Ticketing
Process Improvement
Customer Service
Tech Savvy
Collaboration
Organization

About Product Marketing Alliance

productmarketingalliance.com

Product Marketing Alliance (PMA) is a leading global community dedicated to product marketers, providing resources, certifications, networking opportunities, and events to help professionals excel in their careers. With over 300,000 members, PMA offers an extensive library of online materials, including training courses, industry reports, and community-driven insights. The organization also hosts a variety of events, such as the Product Marketing Summit, fostering collaboration and knowledge-sharing among product marketing professionals worldwide. By joining PMA, members gain access to essential tools and connections that drive their success in the product marketing field.

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