Customer Success Associate
Choco(1 month ago)
About this role
The Customer Success Associate at Choco is responsible for onboarding new vendor partners and supporting their development throughout the partnership while ensuring smooth operations and high customer satisfaction. This role involves collaborating with Customer Success Managers to enhance the vendor experience, preparing training materials, and processing orders to train the Choco AI model for accurate operational support. The ideal candidate should have at least 1 year of experience in customer support or account management, strong communication skills, and a detail-oriented approach.
Required Skills
- Customer Support
- Account Management
- Communication Skills
- Detail-Oriented
- Troubleshooting
- Onboarding
- Training Materials
- Partnership Execution
- Data Handling
- Service Delivery
Qualifications
- Bachelor's degree preferred
About Choco
choco.comChoco is an innovative growth platform designed specifically for food distributors, streamlining the ordering process through AI-powered solutions. By offering automated ordering, digital storefronts, and comprehensive sales tools, Choco helps distributors increase their revenue and optimize operations. The platform also integrates payment solutions to ensure timely cash flow, enabling distributors to focus on business growth rather than administrative tasks. With thousands of users, Choco is positioned as a trusted partner in the food distribution sector, effectively transforming how distributors interact with customers and manage orders.