About this role
A Customer Care Associate at Choco serves as the primary support for food suppliers using the company's AI-focused platform. Responsibilities include troubleshooting technical issues via various communication channels, guiding customers through onboarding and daily operations, and collaborating with product and engineering teams to document bugs and improve platform reliability. The role demands strong communication skills and the ability to manage multiple stakeholders while ensuring a positive customer experience.
Required Skills
- Customer Support
- Bilingual
- Communication
- Troubleshooting
- Technical Workflows
- Collaboration
- Empathy
- Problem Solving
- Adaptability
- AI Tools
+2 more
Qualifications
- Bachelor Degree preferred
About Choco
choco.comChoco is an innovative growth platform designed specifically for food distributors, streamlining the ordering process through AI-powered solutions. By offering automated ordering, digital storefronts, and comprehensive sales tools, Choco helps distributors increase their revenue and optimize operations. The platform also integrates payment solutions to ensure timely cash flow, enabling distributors to focus on business growth rather than administrative tasks. With thousands of users, Choco is positioned as a trusted partner in the food distribution sector, effectively transforming how distributors interact with customers and manage orders.
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