Customer Success Director

athena India(1 month ago)

HybridFull TimeDirector$151,000 - $257,000Customer Success

About this role

Director on the Group Customer Success team reporting to the VP of Group Customer Success, accountable for a book of business within the Group service tier focused on specific clinical specialties. The role drives customer outcomes and adoption of the athenahealth platform to deliver high retention, low attrition, and revenue growth. This leader also manages and develops a team of Customer Success Managers and contributes to tier-wide initiatives and processes.

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Required Skills

Customer Success
Team Leadership
Coaching
Forecasting
Strategic Planning
Stakeholder Management
Account Management
Escalation Management
Performance Management
Communication

+4 more

Qualifications

Bachelor's Degree
Advanced Degree (Preferred)

About athena India

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