Customer Success - EMEA - Western Europe

Eleven Labs(25 days ago)

RemoteFull TimeSenior$144,094 - $194,203 (estimated)Revenue

About this role

The Customer Success role at ElevenLabs focuses on driving adoption of the company's AI audio platform across Western Europe, particularly in the Nordics region. Responsibilities include onboarding customers, advising on best practices, analyzing product usage, and identifying expansion opportunities, while managing commercial outcomes for a set portfolio of accounts. The position requires fluency in French and English, extensive experience in B2B SaaS or AI/ML products, and a proven track record in driving revenue through renewals and upsells. Additionally, the role involves collaboration with Sales, Engineering, and Customer Success teams to ensure sustained multi-product adoption and overall customer satisfaction.

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Required Skills

Customer Success
Account Management
B2B SaaS
Developer Tools
AI/ML Products
French
English
AI Agents
API Integrations
SDKs

+13 more

About Eleven Labs

elevenlabs.io

Eleven Labs is a cutting-edge technology company specializing in artificial intelligence and machine learning to generate human-like speech. Their platform provides advanced text-to-speech solutions that cater to various applications, from media production to gaming and virtual assistants. With a strong emphasis on quality, accessibility, and user-centric design, Eleven Labs aims to enhance communication through innovative audio experiences. The company's proprietary algorithms leverage deep learning to produce realistic voice synthesis, widely recognized for its emotional depth and clarity.