Customer Success Escalation Lead - Onboarding

Magnet Forensics(1 month ago)

HybridFull TimeMedior$58,625 - $83,750Customer Success

About this role

Magnet Forensics is hiring a technically focused Customer Success Escalation Lead (Onboarding) to support new and expanding customers in the early stages of adopting Magnet’s digital investigation products. The role partners with Customer Success and Support teams to ensure customers achieve early value through smooth deployments and onboarding. This position is based in the United Kingdom and supports customers across a hybrid-flexible work environment.

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Required Skills

Customer Onboarding
Technical Deployment
Product Configuration
Workflow Validation
Customer Adoption
Technical Demos
Product Walkthroughs
Stakeholder Communication
Risk Identification
Cross-Functional Collaboration

+7 more

Qualifications

College or University Degree or Diploma in Engineering
College or University Degree or Diploma in IT
College or University Degree or Diploma in Computer Science
CompTIA Network+
CompTIA Security+
AWS Cloud Practitioner
Azure Fundamentals
CCNA
MCFE
MCGE/MCVK

+2 more

About Magnet Forensics

magnetforensics.com

New Relic is a SaaS observability and telemetry platform that helps engineering and operations teams monitor, debug, and optimize applications and infrastructure in real time. It offers application performance monitoring (APM), distributed tracing, logs, metrics, synthetic monitoring, alerting, a unified dashboarding experience, and a query language (NRQL) for ad‑hoc analysis. With agent-based instrumentation and support for OpenTelemetry, New Relic targets developers, SREs, and ops teams needing full‑stack visibility, collaboration, and cost-aware usage models. The platform also includes applied‑intelligence features to accelerate root‑cause analysis and surface actionable insights.

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