Customer Success Manager /Account Manager (m/f/d) - German Speaking, SMB

Leapsome(1 month ago)

HybridFull TimeManager$126,558 - $165,536 (estimated)Customer Success

About this role

The Customer Success Manager at Leapsome is responsible for managing relationships with SMB customers, focusing on retention and growth through proactive engagement, cross-selling strategies, and customer renewals. The role includes monitoring key performance indicators related to customer success, gathering feedback for product improvement, and collaborating with internal teams to enhance the user experience on the Leapsome platform. A strong background in customer success or account management within a B2B SaaS environment is essential for success in this position.

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Required Skills

Customer Relationship Management
Growth Strategies
Customer Renewals
Net Revenue Retention
SaaS Customer Experience
HR Best Practices
Customer Adoption
Customer Success KPIs
Process Improvement
CRM Tools

+13 more

Qualifications

University degree or equivalent work experience
3+ years in Customer Success, Sales, Account Management, or a similar customer-facing role, ideally in a B2B SaaS company
Fluent in English and German both in written and spoken form
Proven track record of managing customer renewals and driving net revenue retention

About Leapsome

www.leapsome.com

Leapsome is an AI-powered HR software platform designed to enhance employee engagement and streamline HR processes. It offers comprehensive tools for managing everything from employee records and performance reviews to learning and development, fostering a people-first approach to HR. By automating administrative tasks, Leapsome helps organizations ensure compliance while empowering their teams to thrive in an environment that prioritizes growth, feedback, and alignment. Companies leverage Leapsome to simplify their HR operations and improve overall employee satisfaction and productivity.