Customer Success Manager - APAC
Alpaca (6 months ago)
About this role
A Customer Success Manager at Alpaca is the customer-facing leader for B2B partners, focused on ensuring positive outcomes and long-term relationships for companies using Alpaca’s trading APIs and infrastructure. The role is part of the Success organization, reports to the Director, Success, and supports Alpaca’s mission to open financial services to everyone on the planet.
Required Skills
- Customer Success
- Relationship Management
- Account Management
- Onboarding
- Renewals
- Escalation Management
- SaaS
- APIs
- FinTech
- Broker-Dealer
+8 more
About Alpaca
alpaca.marketsAlpaca is a developer-first brokerage platform that provides APIs and tools to build, automate, and embed investing and algorithmic trading for stocks, options, and crypto. It offers REST and streaming market data, trade execution, paper trading, and broker services (including omnibus/sub-accounting features) for managing client accounts. Developers and businesses use Alpaca’s clean APIs, SDKs, and webhooks to integrate trading into apps, run automated strategies, and manage portfolios programmatically. The platform focuses on programmability, low-latency execution, and infrastructure for both retail and institutional use.