Customer Success Manager

Contentsquare(14 days ago)

HybridFull TimeSenior$130,766 - $175,052 (estimated)Customer Success

About this role

The Customer Success Manager (Enterprise Success) at Contentsquare is responsible for managing a portfolio of enterprise customers in Australia, acting as the primary post-sales contact to ensure clients realize value from Contentsquare’s experience analytics platform. The role focuses on driving adoption, retention, and expansion by aligning the platform to customers’ strategic business objectives and collaborating with cross-functional teams.

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Required Skills

Relationship Management
Customer Retention
Upselling
Adoption Strategy
Stakeholder Management
Change Management
Data Analysis
Value Realization
Renewals
Account Mapping

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About Contentsquare

contentsquare.com

Contentsquare is an AI-powered experience intelligence platform that helps businesses understand and optimize digital experiences. It combines experience and product analytics with Voice of Customer tools to surface behavioral and journey insights that drive engagement, conversion, and retention. Enterprises use Contentsquare to prioritize UX and product improvements, personalize experiences, and measure the impact of changes. The platform is built for product, marketing, and UX teams at scale across global brands.