Customer Success Manager, EMEA (UK)

DroneDeploy(1 month ago)

HybridFull TimeMedior$86,996 - $116,172 (estimated)Customer Success

About this role

This Customer Success role at DroneDeploy focuses on enabling mid-market and enterprise customers to quickly realize value from the DroneDeploy reality capture platform. The position serves as a trusted advisor to customers, guiding them through post-sales adoption and ensuring they achieve meaningful outcomes from data-focused, automation, and AI-driven SaaS solutions. The role involves close collaboration with internal teams and significant customer interaction, including travel, to maximize customer impact. It is based in London with a hybrid work arrangement requiring regular in-office presence.

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Required Skills

Customer Onboarding
Account Management
Enterprise Relations
Customer Advocacy
Stakeholder Management
Product Expertise
Technical Aptitude
Customer Retention
Account Growth
Consultative Selling

+25 more

About DroneDeploy

dronedeploy.com

DroneDeploy is a unified reality-capture platform that lets teams capture, process, and share visual site data from aerial drones, ground robots, and 360° cameras in the cloud. It generates orthomosaics, 3D models, volumetrics and site documentation, and applies AI-powered analytics for automated detection, change tracking, inspections, and reporting. Designed for construction, energy, agriculture and other field industries, DroneDeploy integrates with common project tools, supports safety and compliance workflows, and enables cross-team collaboration to speed decision-making.

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