Customer Success Manager

Knak

1 year ago

4.1 on Glassdoor

Ottawa, Canada

Hybrid

Full Time

Medior

0 applicants

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About this role

The Customer Success Manager at Knak partners with enterprise customers to ensure they realize the full value of Knak’s email and landing page creation platform. This role serves as a trusted advisor and primary post-implementation contact, focused on customer outcomes and long-term adoption. It is embedded in a mission-driven SaaS company dedicated to enabling marketers to work more efficiently and stay on brand.

Skills

About Knak

knak.com

Knak is a no-code marketing content platform that lets marketing teams quickly create, test, and publish on-brand emails and landing pages without developer help. It provides drag-and-drop builders, reusable templates, and governance controls that integrate natively with major marketing automation and CRM platforms (e.g., Marketo, Pardot, Eloqua, Salesforce Marketing Cloud). The product is designed to speed campaign production, enforce brand and compliance standards, and improve collaboration between marketing and operations. Enterprises use Knak to reduce reliance on engineering, shorten time-to-market for campaigns, and scale creative production.