Customer Success Manager

Knak

1 month ago

4.1 on Glassdoor

Canada

Hybrid

Full Time

Medior

1 applicant

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About this role

A Customer Success Manager at Knak is a mid-level role focused on partnering with customers of Knak’s enterprise email and landing page SaaS platform to ensure they realize value post-implementation. The CSM acts as a strategic, trusted advisor and primary customer contact, supporting long-term customer relationships and alignment with Knak’s product and company objectives. The role sits within a collaborative, growth-oriented Customer Success team at a mission-driven software company.

Skills

About Knak

knak.com

Knak is a no-code marketing content platform that lets marketing teams quickly create, test, and publish on-brand emails and landing pages without developer help. It provides drag-and-drop builders, reusable templates, and governance controls that integrate natively with major marketing automation and CRM platforms (e.g., Marketo, Pardot, Eloqua, Salesforce Marketing Cloud). The product is designed to speed campaign production, enforce brand and compliance standards, and improve collaboration between marketing and operations. Enterprises use Knak to reduce reliance on engineering, shorten time-to-market for campaigns, and scale creative production.