Future Opportunities - Customer Success - UK
PagerDuty(1 month ago)
About this role
A Customer Success Manager at PagerDuty acts as a trusted advisor who partners with customers to align technical solutions with strategic business outcomes and support their digital operations. The role sits within the Customer Success organization focused on driving customer experience, adoption, and long-term value. PagerDuty emphasizes collaboration, inclusive culture, and a hybrid work model across multiple global locations.
Required Skills
- Stakeholder Management
- SaaS
- Cross-Functional Collaboration
- Consultative Communication
- Digital Transformation
- Adoption Planning
- Strategic Planning
- Customer Advocacy
- Data Analysis
- Product Influence
About PagerDuty
pagerduty.comPagerDuty is an AI-first operations platform that helps organizations detect, triage, and resolve digital incidents to minimize downtime and improve service reliability. It delivers real‑time alerting, on‑call scheduling and escalation, automated incident orchestration and runbooks, plus agentic AI/AIOps and automation to speed remediation. The platform integrates across DevOps, IT, and security toolchains and provides analytics and post‑incident insights for continuous improvement. Enterprises use PagerDuty to build operational resilience, shorten incident lifecycles, and coordinate response across teams.
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