Customer Success Manager, Enterprise

Scribe(1 month ago)

HybridFull TimeSenior$149,696 - $198,971 (estimated)Customer Success

About this role

As a Senior Customer Success Manager for Enterprise at Scribe, you will manage relationships with the company's largest strategic clients, driving adoption, expansion, and renewal of Scribe’s solutions. Your responsibilities include onboarding new customers, serving as a strategic advisor to executive stakeholders, leading quarterly and executive business reviews, and collaborating cross-functionally to enhance customer experience. You will also play a critical role in identifying new use cases and managing complex renewals, ensuring that enterprise clients realize the full value of Scribe’s offerings.

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Required Skills

Customer Success
Relationship Management
Strategic Planning
Onboarding
Adoption Strategy
Executive Alignment
QBRs
EBRs
Cross-Functional Collaboration
Renewal Management

+10 more

About Scribe

scribehow.com

Scribe is an innovative documentation platform that simplifies the process of creating step-by-step guides for teams. With Scribe, users can automatically capture workflows, generate visuals with text and links, and easily share comprehensive guides to enhance collaboration and knowledge sharing. Trusted by over five million users across 600,000 organizations, Scribe is ideal for training, onboarding, and documenting processes efficiently. Its user-friendly interface and AI-powered features make it a valuable tool for businesses looking to streamline operational instructions and best practices.