Customer Success Manager II | ANZ

Deel(1 month ago)

RemoteFull TimeManager$138,892 - $181,570 (estimated)COGS

About this role

The Customer Success Manager II at Deel is responsible for managing a diverse portfolio of SMB/MM and payroll accounts, focusing on building strong client relationships to drive long-term revenue growth. This role involves acting as a trusted advisor, providing strategic guidance on product and operational issues, and collecting feedback to improve the customer experience. Additionally, the CSM II will identify risks to customer retention, collaborate with internal stakeholders to address issues, and drive adoption of platform features to enhance client satisfaction. Experience with Australian payroll and a strong analytical background are essential to succeed in this role.

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Required Skills

Client Management
Relationship Building
Risk Identification
Strategic Guidance
Operational Feedback
Cross-Functional Coordination
Platform Adoption
Data Analysis
Problem Solving
Communication Skills

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About Deel

www.deel.com

Deel is a global platform designed to simplify remote work by providing payroll, compliance, and employment solutions. It enables companies to hire employees and contractors worldwide while ensuring compliance with local labor laws and tax regulations. With features that include automatic payroll processing, contractor management, and compliance tools, Deel makes it easier for businesses to scale their teams internationally. Companies choose Deel for its user-friendly interface and comprehensive support for diverse workforce needs.