Customer Success Manager, San Francisco

Horizon3.ai(2 months ago)

RemoteFull TimeManager$162,569 - $210,711 (estimated)Sales

About this role

A Customer Success Manager at Horizon3.ai is responsible for managing a portfolio of Enterprise and Strategic accounts to ensure customer satisfaction and drive adoption of the NodeZero cybersecurity platform. This role requires a solid background in cybersecurity to provide tailored advice, guide clients through onboarding, and address their unique security needs while collaborating with internal teams to relay customer feedback. Additionally, the CSM will leverage customer data to identify upsell opportunities and perform regular check-ins to maintain strong relationships and support renewals.

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Required Skills

Customer Success
Account Management
Client Services
Cybersecurity Knowledge
Trust Advisor
Customer Advocacy
Onboarding Support
Customer Needs Identification
Risk Analysis
Upsell Opportunities

+8 more

Qualifications

3+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment.
Possession of relevant certifications (e.g., CompTIA Security+, CISSP) is preferred.

About Horizon3.ai

www.horizon3.ai

Horizon3.ai is a cybersecurity firm specializing in autonomous penetration testing with their flagship platform, NodeZero. The company provides a comprehensive suite of solutions designed to simulate real-world attacks, uncover vulnerabilities, and continuously assess enterprise security postures. With a focus on offensive security, Horizon3.ai helps organizations prioritize remediation efforts by accurately reporting actionable threats and offering insights into risk management. Their innovative approach allows businesses to validate their defenses against evolving threats and comply with various regulatory standards.