Customer Success Manager

LiveKit(2 months ago)

RemoteFull TimeManager$150,000 - $240,000S&M

About this role

The Customer Success Manager at LiveKit is responsible for driving customer adoption and satisfaction of the company’s multimodal AI infrastructure platform. This role involves partnering with Account Executives to ensure clients realize the full value of LiveKit, addressing their needs, qualifying upsell opportunities, and maintaining strong relationships with technical and executive stakeholders. Additionally, the CSM will monitor customer health and feedback, facilitate onboarding, and contribute to the development of scalable processes and documentation in a fast-paced startup environment.

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Required Skills

Customer Success
Technical Aptitude
Product Adoption
Relationship Building
Communication Skills
Organizational Skills
CRM Tools
Data-Driven Approach
Problem Solver
Fast Learner

+6 more

About LiveKit

livekit.io

LiveKit is an open source agent framework and cloud platform that enables the creation of applications capable of voice, video, and physical interactions. Its technology allows developers to build real-time AI agents that can see, hear, and speak, offering tools that support functionalities such as low-latency communication and powerful integration with telephony systems. LiveKit is designed for developers and enterprises alike, providing a flexible low-latency infrastructure that handles millions of concurrent calls, thereby allowing businesses to scale their operations effectively.