Customer Success Manager II, SMB - On Demand
Toast
About this role
Toast is seeking a Customer Success Manager (CSM) to engage with small and medium-sized business customers through virtual and email interactions, providing guidance on product activation, adoption, and retention. The role involves technical discussions, strategic initiatives, and shaping a scalable customer success model to enhance customer satisfaction and revenue growth.
Skills
About Toast
toasttab.comIndustries
Technology
Toast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.
Recent company news
MarketBeatKorea Investment CORP Increases Stock Holdings in Toast, Inc. $TOST
4 hours ago
Stock TitanAmericans are ditching drip coffee for energy drinks, Toast data shows
1 day ago
ChartMillToast Inc-Class A (NYSE:TOST) Emerges as a Top Growth Pick Using Navellier's 'Little Book' Framework
1 day ago
The Press DemocratPliny the Younger returns soon. What to know about Russian River Brewing’s 2026 release
1 day ago
National TodayCapital Group Private Client Services Cuts Stake in Toast, Inc.
1 day ago
About Toast
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Toast.
Salary
$82k
per year