Customer Success Manager, SMB

Deel(29 days ago)

RemoteFull TimeManager$131,341 - $172,393 (estimated)COGS

About this role

The Customer Success Manager, SMB at Deel is responsible for managing a portfolio of small to medium-sized business accounts, forging strong relationships to drive revenue growth while identifying risks that may lead to customer churn. This role involves acting as a trusted advisor, providing strategic guidance on operational and product-related issues, and advocating for customer needs internally. The position requires collaboration with internal teams to enhance customer experience and ensure the effective adoption of platform features, all while leveraging data insights for decision-making.

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Required Skills

Customer Relationship Management
Risk Identification
Strategic Guidance
Product Feedback
Customer Experience
Cross-Functional Coordination
Platform Adoption
Data Analysis
Problem Solving
Self-Starter

+5 more

About Deel

www.deel.com

Deel is a global platform designed to simplify remote work by providing payroll, compliance, and employment solutions. It enables companies to hire employees and contractors worldwide while ensuring compliance with local labor laws and tax regulations. With features that include automatic payroll processing, contractor management, and compliance tools, Deel makes it easier for businesses to scale their teams internationally. Companies choose Deel for its user-friendly interface and comprehensive support for diverse workforce needs.