Customer Success Manager

Agiloft(1 month ago)

RemoteFull TimeMedior$87,253 - $116,875 (estimated)Customer Success

About this role

The Mid-Market Customer Success Manager at Agiloft owns post-sale relationships with a defined set of SaaS customers, ensuring they realize value from Agiloft’s CLM platform. The role focuses on acting as a trusted advisor, representing the customer internally, and aligning internal resources to support customer outcomes. This position operates in a fast-paced, remote environment and emphasizes long-term partnership and customer advocacy.

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Required Skills

Customer Relationships
Account Management
Customer Retention
Customer Engagement
Upsell Identification
Churn Mitigation
Business Reviews
Strategic Advising
Value Assessment
Goal Setting

+10 more

Qualifications

Bachelor's Degree or Equivalent

About Agiloft

agiloft.com

WP Rocket is a company that builds WP Rocket, a premium WordPress performance and caching plugin designed to speed up websites. The plugin offers page caching, cache preloading, minification and concatenation of CSS/JS, lazy loading of images, deferred JavaScript, database cleanup, and CDN integration to improve load times and Core Web Vitals. It targets both non‑technical site owners and developers with an easy-to-use interface and sensible defaults, while remaining compatible with WooCommerce, major hosts, and common plugins. WP Rocket is sold under commercial licenses and is widely used by businesses and agencies to boost SEO, user experience, and conversions.