Customer Success Manager, Marketplace
Autura(1 month ago)
About this role
The Customer Success Manager at Autura owns the post-sale seller journey for a portfolio of Marketplace sellers, driving launch, activation, and long-term retention. The role focuses on ensuring sellers are trained, operationally ready, and engaged while partnering across Sales, Operations, Product, and Marketing to improve the seller experience and outcomes.
Required Skills
- Seller Launch
- Onboarding
- Enablement
- Relationship Management
- Retention
- Churn Prevention
- Auction Optimization
- Salesforce
- Cross Sell
- Escalation Handling
+7 more
About Autura
autura.comAutura is a unified dispatch and towing management platform that connects 911/public safety dispatchers, law enforcement, and tow operators. Its automated dispatching and real-time job management reduce radio traffic, accelerate scene clearance for police, and get towers to jobs faster. The platform centralizes status updates, vehicle tracking, and workflows so agencies and tow providers can coordinate more efficiently and improve roadside response times.