Mid-Market Customer Success Manager

Fleetworthy (27 days ago)

HybridFull TimeMedior$85,206 - $113,729 (estimated)Customer Experience

About this role

The Mid-Market Customer Success Manager is an individual contributor within the Customer Experience organization responsible for ensuring mid-market customers realize maximum value from the Fleetworthy program. The role focuses on building trusted advisor relationships, driving customer adoption and satisfaction, and coordinating internal resources to resolve complex issues. The position requires strong customer-facing experience and the ability to translate client data into actionable insights. Collaboration with sales, marketing, product, and support teams is expected to identify growth opportunities and optimize programs.

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Required Skills

Customer Relationships
Issue Resolution
Needs Assessment
Data Analysis
Reporting
Business Reviews
Continuous Improvement
Collaboration
Account Growth
Customer Feedback

+10 more

Qualifications

Bachelor's Degree in Business, Communications or Related Field

About Fleetworthy

fleetworthy.com

Fleetworthy offers an all‑in‑one fleet management software platform that helps commercial fleets optimize operations, improve regulatory compliance, and reduce operating costs. The solution centralizes vehicle and driver data, maintenance scheduling, inspections, and reporting to increase uptime and safety. Designed for fleets of varying sizes, Fleetworthy emphasizes streamlined workflows, actionable analytics, and tools that simplify compliance and cost control. Customers use it to gain real‑time visibility into assets, lower risk, and boost operational efficiency.