Customer Success Manager, New York

Horizon3.ai(2 months ago)

RemoteFull TimeManager$140,531 - $183,737 (estimated)Sales

About this role

The Customer Success Manager at Horizon3.ai plays a critical role in overseeing a portfolio of Enterprise and Strategic accounts, driving the adoption and success of the NodeZero cybersecurity platform. This position requires strong expertise in cybersecurity, fostering customer relationships, guiding clients through onboarding, extracting maximum product value, and acting as an advocate for customer feedback within the organization. Additionally, the CSM will analyze data to identify opportunities for upselling and conduct regular check-ins and quarterly business reviews with executives to align on strategic initiatives.

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Required Skills

Customer Success Management
Cybersecurity Knowledge
Relationship Building
Customer Advocacy
Onboarding Process
Solution Identification
Usage Data Analysis
Business Reviews
Communication Skills
Interpersonal Skills

+7 more

Qualifications

3+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment
Relevant certifications (e.g., CompTIA Security+, CISSP)

About Horizon3.ai

www.horizon3.ai

Horizon3.ai is a cybersecurity firm specializing in autonomous penetration testing with their flagship platform, NodeZero. The company provides a comprehensive suite of solutions designed to simulate real-world attacks, uncover vulnerabilities, and continuously assess enterprise security postures. With a focus on offensive security, Horizon3.ai helps organizations prioritize remediation efforts by accurately reporting actionable threats and offering insights into risk management. Their innovative approach allows businesses to validate their defenses against evolving threats and comply with various regulatory standards.