Customer Success Manager (Paris)

A Customer Success Manager at Autone in Paris is responsible for the long-term success of 20-25 SMB to Mid-Market customers, focusing on driving customer value, retention, and growth through effective onboarding, adoption, and renewal processes. This role involves managing the entire customer journey, ensuring alignment between product usage and business objectives, maintaining executive engagement, and proactively addressing risk factors while identifying expansion opportunities. The position demands strong project and stakeholder management skills, along with the ability to communicate effectively in both French and English.