Customer Success Manager (Paris)

autone(26 days ago)

Paris, FranceOnsiteFull TimeManager$122,022 - $160,895 (estimated)CS/CX

About this role

A Customer Success Manager at Autone in Paris is responsible for the long-term success of 20-25 SMB to Mid-Market customers, focusing on driving customer value, retention, and growth through effective onboarding, adoption, and renewal processes. This role involves managing the entire customer journey, ensuring alignment between product usage and business objectives, maintaining executive engagement, and proactively addressing risk factors while identifying expansion opportunities. The position demands strong project and stakeholder management skills, along with the ability to communicate effectively in both French and English.

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Required Skills

Customer Success
Project Management
Onboarding
Client Engagement
Stakeholder Strategy
Risk Management
Renewal Process
Commercial Performance
Analytical Thinking
Communication Skills

+5 more

About autone

autone.io

Autone is a cutting-edge inventory management platform designed to optimize retail operations by integrating AI-driven insights. The solution empowers businesses to enhance their inventory decisions, prevent stockouts, and improve sales through a platform that prioritizes clarity and user intuition. Autone's tools offer precise analytics on market trends and product performance, enabling businesses to adapt quickly to changing demands and streamline their supply chain processes. By combining technology with retail expertise, Autone helps brands make informed, strategic decisions that drive growth.