Enterprise customer success manager

WRITER(3 months ago)

RemoteFull TimeManager$174,000 - $220,100Customer success

About this role

An Enterprise Customer Success Manager at WRITER is responsible for steering overall success for assigned customers by creating and implementing success plans, fostering relationships across stakeholder levels, and driving product adoption. This role entails managing the entire renewal process, achieving Gross and Net Dollar Retention targets, and collaborating with Sales to identify growth opportunities. The manager leverages insights from product usage data to enhance customer engagement while acting as a best practices advisor, ensuring customer engagement with WRITER’s AI-powered platform.

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Required Skills

Customer Success Management
Project Management
Relationship Building
Revenue Growth
Adoption Strategies
Change Management
Data Analysis
Communication Skills
Leadership
Presentation Skills

+5 more

About WRITER

writer.com

Writer Inc. is an innovative platform focused on enhancing collaboration between IT and business through an end-to-end agent building solution. It enables enterprises to build, activate, and supervise AI agents tailored to their data and business objectives. With capabilities that streamline workflows across various departments, Writer effectively transforms core business processes and promotes the efficient utilization of AI technologies. Its platform is trusted by leading organizations for security, scalability, and user-friendly design, fostering a comprehensive approach to generative AI adoption in the enterprise sector.