Customer Success Specialist
Newsela(7 days ago)
About this role
A Customer Success Specialist at Newsela supports customers across SMB, Mid‑Market, and Enterprise segments by amplifying the impact of Customer Success Managers. The role emphasizes combining data and curriculum knowledge to scale teacher adoption and instructional impact for K–12 educators.
Required Skills
- Teacher Adoption
- Curriculum Alignment
- Data Analysis
- Salesforce
- Gainsight
- Tableau
- Customer Engagement
- Playbook Development
- Stakeholder Management
- Renewal Support
Qualifications
- Bachelor's Degree (Preferred)
About Newsela
newsela.comNewsela is an education-technology company that provides a content and assessment platform for K–12 educators and districts, offering a large library of news and nonfiction texts rewritten at multiple reading levels. The platform pairs standards-aligned, leveled articles with lessons, formative assessments, quizzes, and teacher resources to support differentiated instruction and curriculum planning. Newsela also supplies analytics and classroom tools to track student progress, personalize learning, and integrate with school systems. Founded in 2013 by Matthew Gross and based in New York, the company emphasizes content aligned to national and state standards and timely, classroom-ready materials.
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