Senior Manager, Account Success, Commercial

Crossbeam(2 months ago)

HybridFull TimeManager$150,747 - $195,502 (estimated)Customer Success

About this role

The SMB Account Success Leader will own the strategic direction and operational rhythm for Crossbeam’s SMB book of business, focusing on retention, expansion, and customer value. This role partners with GTM functions and leads two distinct success motions to scale revenue and improve renewal performance. The position emphasizes a coaching-first mindset and building scalable playbooks to drive measurable improvements in customer health and pipeline generation.

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Required Skills

Lead Teams
Team Coaching
Retention Management
Renewal Tracking
Pipeline Generation
Risk Identification
Playbook Creation
Process Discipline
Cross-Functional Collaboration
Customer Adoption

+3 more

About Crossbeam

crossbeam.com

Crossbeam is the Ecosystem Revenue Platform that helps companies grow through their partner ecosystems by securely sharing and analyzing partner data to uncover account overlap, co-sell opportunities, and joint pipeline. Its tools give sales, marketing, and partnerships actionable ecosystem insights—account mapping, partner intelligence, and opportunity prioritization—to close deals faster and drive partner-sourced revenue. Crossbeam emphasizes privacy-preserving data collaboration and operationalizes partner insights so teams can coordinate motions and measure ecosystem impact at scale. Companies use it to scale ecosystem‑led growth and win bigger, faster partner deals.