Customer Success Manager (Scale)
Thinkific(11 days ago)
About this role
A Customer Success Manager (Scale) at Thinkific focuses on enabling Plus customers to be successful with the Thinkific platform and to grow their online course businesses. The role supports customer relationships across their lifecycle and contributes to the company’s customer growth and retention outcomes.
Required Skills
- Customer Success
- Account Management
- Renewals
- Salesforce
- Escalation
- Communication
- Relationship Building
- Problem Solving
- Cross-Functional
- Product Feedback
+1 more
About Thinkific
thinkific.comThinkific is a leading learning platform that helps creators and businesses build, market, and sell online courses, memberships, communities, and digital products. It provides no-code course builders, customizable storefronts, integrated payments/subscriptions, and community features so instructors can deliver and monetize learning experiences end-to-end. The platform also includes marketing tools, analytics, integrations, and secure hosting to support both solopreneurs and larger organizations. Users choose Thinkific for its ease of use, flexibility, and focus on scaling educational businesses.