Customer Success Manager
EasyPost(7 days ago)
About this role
EasyPost is a YC-backed company building developer-friendly shipping infrastructure used by businesses of all sizes. The Customer Success Manager role supports EasyPost’s mission by ensuring customers derive value from the platform and remain successful over time. This position is based in Lehi, Utah and offers the opportunity to grow within a fast-moving, high-impact team.
Required Skills
- Customer Success
- Account Management
- Relationship Building
- CRM
- Salesforce
- Zendesk
- Escalation Management
- Communication
- Data Analysis
- Churn Reduction
Qualifications
- Bachelor's Degree
About EasyPost
easypost.comEasyPost provides a developer-first shipping and logistics platform centered on a simple, RESTful Shipping API. Its APIs offer end-to-end capabilities — carrier rate comparison and purchase, label creation, tracking, address validation, insurance, and returns — across major carriers and regions. Built for e-commerce businesses, marketplaces, and enterprises, EasyPost emphasizes clean APIs, webhooks, and integrations to automate fulfillment, increase visibility, and optimize shipping costs and workflows.