Customer Success Manager Senior- State Contracts

Renaissance Learning North America(1 month ago)

RemoteFull TimeSenior$68,000 - $93,500Customer Success

About this role

The Senior Customer Success Manager leads strategy and execution for complex, multi-year statewide K–12 assessment programs, ensuring long-term performance and compliance with regulatory requirements. This role serves as a trusted advisor to state education agencies and internal executive leadership, representing the customer at the enterprise level. The position focuses on program vision, outcomes, and cross-functional coordination to drive operational excellence and sustained customer trust.

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Required Skills

Strategic Leadership
Program Management
Portfolio Management
Executive Communication
Stakeholder Influence
Risk Management
Regulatory Compliance
Assessment Policy
Accessibility
Data Analysis

+5 more

Qualifications

PMP or Equivalent Program Management Certification

About Renaissance Learning North America

renaissance.com

Renaissance is an education technology company focused on K–12 assessment, personalized reading and math practice, and learning analytics under the tagline “See Every Student.” Its platform includes formative and benchmark assessments, adaptive practice tools, and data dashboards that help educators monitor student growth, differentiate instruction, and measure mastery. Schools and districts use Renaissance to screen students, guide interventions, and drive data-informed decisions that improve learning outcomes.

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