Senior Customer Success Manager - Enterprise (Transport, Logistics, Manufacturing)

SafetyCulture(21 days ago)

HybridFull TimeSenior$138,892 - $185,211 (estimated)Customer Success

About this role

A Senior Customer Success Manager at SafetyCulture partners with strategic enterprise customers to help them maximize value from the SafetyCulture platform and achieve measurable business outcomes. The role focuses on long-term partnership growth with complex, multi-site organizations, particularly within Transport & Logistics and Manufacturing, while acting as a trusted advisor to senior stakeholders.

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Required Skills

Account Management
Customer Success
Enterprise Customers
Stakeholder Management
C-Suite Engagement
Customer Adoption
Value Realization
Renewals
Retention
Expansion

+10 more

About SafetyCulture

safetyculture.com

This company is a shipping and fulfillment technology platform that helps retailers and enterprises manage parcel delivery across multiple carriers. It offers a unified dashboard and APIs to compare rates, book shipments, print labels, automate routing rules, and provide end-to-end tracking and analytics. With integrations to major carriers (examples shown include Australia Post and Cathay), the platform focuses on simplifying operations, reducing fulfillment costs, and improving customer delivery experience. Retailers use it to centralize logistics workflows, scale cross-border shipping, and gain actionable performance insights.