Lead Customer Success Manager - Central
Dragos(1 month ago)
About this role
The Lead Customer Success Manager for North America at Dragos is a senior, customer-facing role that acts as a trusted advisor to industrial clients, helping them realize value from Dragos products and services. The position supports alignment of solutions with customers' operational and security goals and promotes long-term satisfaction and growth. It is part of a remote-first organization and collaborates closely with sales, technical, and service teams to ensure a seamless customer experience.
Required Skills
- Customer Success
- Account Management
- Onboarding
- Implementation
- Adoption
- Relationship Building
- Churn Management
- Renewal Management
- Risk Management
- Salesforce
+6 more
About Dragos
dragos.comDragos is an industrial cybersecurity company that secures operational technology (OT) and critical infrastructure environments. Their platform delivers asset visibility, threat detection, threat intelligence, and response capabilities tailored to industrial control systems. Dragos also offers managed detection and response, incident response, assessments, and training to help organizations reduce risk and accelerate recovery. Customers across energy, utilities, manufacturing, and other critical sectors rely on Dragos for specialist OT expertise and threat-informed defenses.