Customer Success Manager - SMB
Benepass(2 months ago)
About this role
The Customer Success Manager - SMB at Benepass is responsible for managing and nurturing relationships with SMB and emerging tech clients throughout the customer lifecycle. This role involves onboarding, providing education and training on the admin platform, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer experiences. Additionally, the CSM will gather feedback to inform product development and improve processes tailored to client needs. The ideal candidate will have 3-5 years of experience in customer success or account management, particularly in the SaaS or benefits space.
Required Skills
- Client Management
- Customer Satisfaction
- Relationship Building
- Onboarding
- Account Growth
- Process Improvement
- Cross-Functional Collaboration
- Data Analysis
- Technical Communication
- Fast-Paced Adaptability
+3 more
About Benepass
www.getbenepass.comBenepass is a financial technology company that specializes in providing flexible employee benefits solutions tailored for today's diverse workforce. Founded in 2019, the platform focuses on customizable benefits such as Lifestyle Spending Accounts (LSAs), Health Savings Accounts (HSAs), and wellness stipends, enabling employees to use their benefits in ways that fit their unique lifestyles. With its streamlined technology, Benepass empowers organizations to enhance employee engagement, optimize budgets, and simplify benefits administration. The company is headquartered in New York City and is backed by notable investors, including Y Combinator.