Customer Success Manager, SMB
Sitemate(28 days ago)
About this role
A Customer Success Manager, SMB at Sitemate is responsible for managing a portfolio of small-to-medium business clients in the construction and heavy industries. The role involves onboarding customers, driving product adoption, and ensuring account health by proactively addressing risks and fostering strong relationships. Additionally, the manager collaborates with cross-functional teams to enhance customer outcomes and provides feedback to inform product improvements.
Required Skills
- Customer Success Management
- Customer Activation
- Customer Retention
- Customer Growth
- Onboarding
- Relationship Building
- Best-Practice Workflows
- Adoption Strategies
- Account Health Monitoring
- Growth Opportunity Identification
+26 more
About Sitemate
sitemate.comSitemate is a no-code software platform that provides user-friendly tools for the construction and industrial sectors to enhance operational efficiency and streamline processes. With thousands of industrial companies leveraging its integrated management system, Sitemate enables businesses to digitize workflows, manage safety and quality standards, and optimize fleet management through intuitive mobile and desktop applications. The platform's versatility is highlighted by its various applications, including Dashpivot for project management and Gearbelt for fleet management, catering to the unique needs of the built world.