Customer Success Manager, SMB

Sitemate

2 months ago

4.8 on Glassdoor

Sydney, Australia

Onsite

Full Time

Manager

0 applicants

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About this role

A Customer Success Manager, SMB at Sitemate is responsible for managing a portfolio of small-to-medium business clients in the construction and heavy industries. The role involves onboarding customers, driving product adoption, and ensuring account health by proactively addressing risks and fostering strong relationships. Additionally, the manager collaborates with cross-functional teams to enhance customer outcomes and provides feedback to inform product improvements.

Skills

About Sitemate

sitemate.com

Sitemate is a no-code software platform that provides user-friendly tools for the construction and industrial sectors to enhance operational efficiency and streamline processes. With thousands of industrial companies leveraging its integrated management system, Sitemate enables businesses to digitize workflows, manage safety and quality standards, and optimize fleet management through intuitive mobile and desktop applications. The platform's versatility is highlighted by its various applications, including Dashpivot for project management and Gearbelt for fleet management, catering to the unique needs of the built world.