Customer Success Manager, Startups
Vanta(1 month ago)
About this role
A Customer Success Manager at Vanta plays a crucial role in guiding a diverse portfolio of startup customers through their security and compliance journeys using Vanta's solutions. This involves proactive engagement through email, calls, and digital programs, ensuring customer satisfaction and retention by helping them achieve their security goals. The role requires leveraging data from the CS platform to monitor customer health, collaborating with team members to drive retention, and serving as the voice of the customer to influence product improvements.
Required Skills
- Customer Success
- Advisor
- Customer Retention
- Customer Satisfaction
- Email Campaigns
- Customer Insights
- Data-Driven Decisions
- Risk Management
- Communication Skills
- Problem Solving
+9 more
About Vanta
vanta.comVanta is a leading platform that automates compliance and risk management for organizations, facilitating certifications across various frameworks such as SOC 2, HIPAA, ISO 27001, and GDPR. By leveraging AI and automation, Vanta streamlines security reviews, vendor risk assessments, and continuous compliance monitoring, enabling companies to build and demonstrate trust effectively. With a customer base of over 12,000, from startups to enterprises, Vanta empowers organizations to focus on growth while ensuring security and compliance are seamlessly integrated into their operations.
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