Sr. Customer Success Operations Manager

Menlo Security(2 months ago)

HybridFull TimeSenior$119,402 - $160,639 (estimated)Sales

About this role

The Sr. Customer Success Operations Manager at Menlo Security is responsible for optimizing the Customer Success team's operations, enhancing the customer journey from pre-sales through renewal to ensure efficiency and scalability. This role involves managing the CS tech stack, particularly Gainsight, driving data analytics for critical metrics, and collaborating across Sales, Finance, and Product teams to create streamlined processes. The position also serves as a strategic advisor to CS leadership, identifying bottlenecks and implementing improvements that boost customer retention and lifetime value.

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Required Skills

Customer Success Operations
Data Analytics
Reporting
CS Technology Stack
Customer Lifecycle Optimization
Strategic Operations Advisor
Cross-Functional Alignment
Process Improvement
CRM Proficiency
Communication Skills

+4 more

About Menlo Security

menlosecurity.com

Menlo Security is a cybersecurity company that specializes in browser isolation technology to protect organizations from online threats such as phishing and malware. Their flagship product, the Secure Enterprise Browser, enables users to browse safely by isolating web sessions and preventing threats from reaching corporate networks. With a focus on providing secure access to applications and data across various environments, Menlo Security empowers enterprises to maintain productivity while defending against evolving cyber threats. The company is recognized for its innovative solutions that enable seamless security without the need for extensive user training or changes in browsing behavior.