Customer Success Manager - Strategic Accounts
Assembled(1 month ago)
About this role
Assembled is a platform that combines human agents and AI to deliver customer support at scale, helping companies optimize their support operations with AI-driven automation and workforce management. The company works with major clients, providing technology that enhances service speed, quality, and operational efficiency.
Required Skills
- Customer Success
- Account Management
- Stakeholder Management
- Project Management
- Data Analysis
- Product Feedback
- Retention Strategies
- AI Deployment
- Cross-functional Collaboration
- Operations
About Assembled
www.assembled.comAssembled is an innovative support operations platform designed to enhance customer service through advanced workforce management and AI-driven solutions. The platform enables businesses to effectively manage omnichannel staffing, track agent and BPO performance, and automate customer interactions across various channels including chat, email, and voice. Leading brands leverage Assembled's tools to optimize their support processes, ultimately driving efficiency and improving customer experiences. The platform is tailored to support both human agents and AI counterparts, making it a versatile solution for modern customer service teams.
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