Customer Success Manager (West)

BrainPOP(3 days ago)

RemoteFull TimeMedior$60,000 - $75,000Customer Success

About this role

BrainPOP is seeking a Customer Success Manager (Schools) to oversee a portfolio of partner schools, ensuring their engagement, satisfaction, and growth with BrainPOP's educational products. The role involves managing onboarding, renewals, identifying upsell opportunities, and collaborating with internal teams to improve customer experience.

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Required Skills

Customer Success
Account Management
CRM
Educational Technology
Communication
Problem Solving
Project Management
Product Knowledge
Upselling
Stakeholder Engagement

About BrainPOP

brainpop.com

New Relic is a SaaS observability platform that helps engineering and operations teams monitor, troubleshoot, and optimize the performance of applications and infrastructure. It ingests real‑time telemetry—metrics, logs, traces, and browser/mobile RUM—then correlates that data across services with APM, distributed tracing, synthetics, and dashboards. Built for cloud‑native and hybrid environments, New Relic provides alerting, analytics, and integrations to speed root‑cause analysis and improve reliability and user experience. Teams use it to gain end‑to‑end visibility, reduce mean time to resolution, and drive performance improvements.

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