Enterprise Customer Success Manager

Sprig(1 month ago)

HybridFull TimeManager$170,000 - $200,000Customer Success

About this role

As an Enterprise Customer Success Manager at Sprig, you will be responsible for owning the end-to-end lifecycle of high-value enterprise accounts, focusing on onboarding, adoption, expansion, and renewal. The role requires acting as a strategic advisor to senior stakeholders, driving user understanding and product adoption while identifying upsell and expansion opportunities. Cross-functional collaboration with Sales and Product teams is essential to create scalable success strategies and influence product direction based on customer feedback. The position also involves engaging with executive leaders to position Sprig as a strategic partner, ultimately supporting revenue growth and enhancing customer satisfaction.

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Required Skills

Customer Success
Strategic Consulting
Enterprise Accounts
Revenue Growth
Cross-Functional Collaboration
Executive Engagement
Onboarding
Upsell Opportunities
Data Analysis
Project Execution

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About Sprig

www.sprig.com

Sprig is a modern research platform designed for UX teams seeking rapid and relevant user insights. Leveraging AI technology, the platform offers tools for creating, distributing, and analyzing surveys across various user touchpoints, allowing teams to gather real-time feedback and behavioral data efficiently. Sprig's capabilities include long-form surveys, in-product surveys, and comprehensive reporting, helping organizations make data-informed decisions faster and with greater accuracy. Trusted by leading companies, Sprig empowers teams to enhance their research processes and improve product outcomes.