Customer Success Manager

Kiln(2 months ago)

HybridFull TimeManager$136,958 - $178,602 (estimated)GTM

About this role

A Customer Success Manager at Kiln is responsible for post-sales support in the APAC region, ensuring enterprise customers receive exceptional service and become long-term advocates. The role involves designing onboarding plans, liaising with technical teams for product implementation, addressing technical challenges, and conducting quarterly reviews to align services with customer needs. With a focus on relationship management and upselling opportunities, the ideal candidate will have over 5 years of experience in B2B customer success within the technology sector, preferably in blockchain or fintech, and be fluent in Japanese and English.

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Required Skills

Customer Success
Account Management
Technical Understanding
Onboarding Plans
Product Implementation
Customer Communication
Stakeholder Engagement
Problem-Solving
CRM Software
Data Analysis

+6 more

About Kiln

www.kiln.fi

Kiln is a cutting-edge platform designed to serve as the institutional layer for onchain assets, enabling businesses and individuals to earn rewards on their digital assets through staking and decentralized finance (DeFi). The company also offers white-label earning solutions that can be integrated into various products, enhancing the functionality of financial services. With a focus on simplifying access to DeFi for institutions, Kiln aims to streamline the management of digital assets in a secure and efficient manner.